Monthly Archives

January 2017

Talking with your visitors – not at them

Talking with your visitors – not at them

In Talking with your visitors – not at them’, Lucy Harland talks about the importance of visitor’s voice and simple ways of asking for visitor feedback and reflections . The examples reflect ways in which one can increase their audience engagement within their institution.   An essential part of good conversation is listening to the other person. If we are only thinking …